FAQ – How can we help you?

Here you will find answers to basic questions about URWLCM and our products. If you don’t find what you are looking for in this section, feel free to contact us via the contact form.

Q: Who or what is URWLCM?
We are a handful of friends from Stuttgart. Some of us, two to be precise, have been living in Asia for several years and know the culture of wearing a mask in public from our own experience. When the pandemic started, we decided to go online with this site. Wearing masks helps and is a sign of good cooperation, you do it primarily for your fellow men. Hence the name: URWLCM -> You’re Welcome.

Q: What do the masks protect me from?
Our masks protect you from dust, dirt, sunlight, cold and the all too curious looks of others. They are not a medical product and are not suitable for use as such.

Q: How do I choose the right size?
Our masks are unisex masks. The material from which all masks are made is soft and stretchy and will adapt to the shape and size of your face. The elastic ear loops ensure a good fit and high wearing comfort.

Q: How do I wear the barrier mask correctly?
The mask can be worn with the seam facing inwards or outwards. This is a question of style. However, the mask offers more space when the seam is on the outside. In order for the mask to sit well on the nose, the pointed part must face upwards.

Q: How do I wear the Dyke mask correctly?
The seam of the mask faces outwards. For the mask to fit snugly on the nose, the tapered part of the mask must face upwards.

Q: How do I clean the masks?
We recommend washing the masks before wearing them for the first time. The masks can be washed in the washing machine at 60 degrees Celsius. Then let them dry at room temperature.

Q: Can I return the masks?
Our masks are hygiene products and can only be returned unopened in their original packaging. If you have opened the packaging and are not satisfied with our product, please contact us at hello@urwlcm.com and we will investigate how we can help you.